FAQs

IF YOU HAVE ANY ISSUES OR QUESTIONS, PLEASE FILL OUT A FORM ON OUR CONTACT PAGE. 

WE WILL GET BACK TO YOU AS SOON AS WE CAN.

 

TRACKING YOUR ORDER:

- You can use your tracking number to track your order.

- You should get a confirmation email after purchasing that will give you a tracking number. It may take a few days to receive this.

- If you still have not receive your tracking number, you can contact us and we will get it to you.

 

SHIPPING:

Our shipping times will be shown on the product's product page, as they may be different for each product.

 

ACCEPTED PAYMENT METHODS:

-Visa, American Express, Mastercard, Discover, Pay Pal, Venmo, Apple Pay, Google Pay, Shop Pay, Diners Club, and Meta Pay.

 

REFUND POLICY:

To receive a return and full return:

- You must contact us within 30 DAYS of receiving your order. You can contact us through our contact page.

- Your product must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.

-If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

-Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

 -Please note our candles are only eligible for replacements if they are lost in transit, broken or defected.